Returns & Refunds Policy

CUSTOMER RETURN INFORMATION

Returns & Refunds Policy

At Dalmexa, customer satisfaction is an important part of our service. We aim to provide a clear, fair, and transparent return experience for every customer.

This policy explains return eligibility, return procedures, shipping responsibility, and refund processing.

Return Period

Eligible products may be returned within:

30 Calendar Days After Delivery

Return requests submitted after this period may not be accepted.

Return Eligibility

To qualify for a return, the item must meet the following requirements:

  • The product must be unused.
  • The product must remain in its original condition.
  • Original packaging, accessories, and included materials should be returned when applicable.
  • The product should not show damage caused by improper use or handling.

Items that have been used, modified, damaged after delivery, or returned without required components may not qualify for a refund.

How To Request A Return

To request a return, please contact our customer support team:

Email:
service@dalmexa.com

Please provide the following information:

  • Order number
  • Customer email address
  • Reason for return
  • Photos or supporting information if applicable

Our team will review your request and provide return instructions after approval.

Returns Address

Returns Address:

3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

Return Shipping Responsibility

If the return is caused by the consumer, consumer should be responsible for the shipping fee. Thespecific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Damaged, Defective, Or Incorrect Items

If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as possible after delivery.

Please provide your order information and supporting photos so our team can review the issue and provide an appropriate solution.

Refund Process

Once the returned product has been received and inspected, approved refunds will be processed through the original payment method.

Refund Processing Time:

5-10 Business Days After Refund Approval

The actual time for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refund Method

Approved refunds will be issued to the original payment method used during checkout.

Dalmexa does not control the processing speed of banks or third-party payment providers after a refund has been issued.

Contact Us

If you have questions regarding returns or refunds, please contact:

Email:
service@dalmexa.com

Website:
dalmexa.com

Contact Phone Number:
+1 (989) 682-2410

Hotline Service Hours:
PDT 9AM-6PM