FAQ
Find answers to common questions about Dalmexa products, orders, shipping, payments, and customer service.
What is Dalmexa?
Dalmexa is an online lifestyle store operated by Jiangxi Mingyue Information Technology Co., Ltd.
We provide practical and thoughtfully selected products designed to improve everyday living, including home essentials, kitchen solutions, organization products, and lifestyle accessories.
Who operates Dalmexa?
Dalmexa is owned and operated by:
Jiangxi Mingyue Information Technology Co., Ltd.
Business Owner:
Qiang Chen
What products does Dalmexa sell?
Dalmexa offers a variety of practical lifestyle products, including:
- Home organization products
- Kitchen and dining accessories
- Household essentials
- Lifestyle improvement products
- Useful everyday accessories
Where does Dalmexa sell products?
Dalmexa serves customers worldwide, including customers in North America, Europe, Australia, and other international markets.
How long does shipping take?
Orders are typically processed within:
1-5 business days after payment confirmation.
Estimated delivery time:
10-20 business days after dispatch.
Delivery times may vary depending on destination, customs processing, carrier conditions, holidays, and other external factors.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
If you have questions regarding tracking, please contact:
How can I change my order?
If you need to update your order information, please contact us as soon as possible after purchase.
We will make reasonable efforts to assist before the order enters the shipping process.
Does Dalmexa accept returns?
Yes. Eligible products may be returned within:
30 calendar days after delivery.
Products must meet the return requirements described in our Returns & Refunds Policy.
How do I request a return?
To request a return, contact our customer support team:
Email:
service@dalmexa.com
Please include your order number, reason for return, and supporting information if applicable.
When will I receive my refund?
After a returned item has been received and inspected, approved refunds will be processed.
Refund processing time:
5-10 business days after refund approval.
The actual time for funds to appear may vary depending on your bank or payment provider.
What payment methods are available?
Available payment methods are displayed during checkout.
Payment options may include credit cards, debit cards, and other secure payment methods depending on location.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers.
Dalmexa does not store complete payment card information on our servers.
How can I contact Dalmexa?
Customer Support Email:
service@dalmexa.com
Contact Phone Number:
+1 (989) 682-2410
Hotline Service Hours:
PDT 9AM-6PM
Company Information
Brand Name: Dalmexa
Legal Company Name: Jiangxi Mingyue Information Technology Co., Ltd.
Business Owner: Qiang Chen
Website: dalmexa.com
Email: service@dalmexa.com
Business Address:
Room A2402, Dingfeng Central, No.1368 Honggu Middle Avenue, Honggutan District, Nanchang, Jiangxi, China